Author: Todd

Zapti recently worked alongside a local Occupational Therapist in Dubbo, NSW, to deliver a tailored home modification solution designed to improve accessibility and support the client’s changing mobility needs.

Working from the OT’s recommendations and the existing layout of the property, several custom modifications were delivered throughout the home.

The works included a custom modular access ramp with bilateral handrails and custom powder coating, designed to provide a safe and practical transition from the driveway to the front entrance. A custom landing and floating top plate were also incorporated to accommodate the existing raised concrete pathway and provide a practical solution tailored to the property.

Inside the home, Zapti installed a custom R12-rated shower insert to improve bathroom accessibility, along with two custom rubber threshold ramps to provide smoother transitions between areas of the home.

Zapti coordinated the project from procurement through to installation, working closely with the OT and local trades to ensure each modification aligned with the recommended specifications and the client’s individual needs.

The result is a series of practical, purpose-built modifications that improve accessibility and support safer, more independent movement throughout the client’s home.

Need support with a home modification? As a registered NDIS provider for home modifications, Zapti can work alongside Participants, Support Coordinators and Occupational Therapists to deliver practical, tailored solutions. Contact our team on 6882 6720 to discuss how we can support your next home modification project.

With spring just around the corner, now is a great time to get outdoor areas back in shape after the cooler months.

Zapti’s Dubbo Garden Maintenance team provides regular lawn and garden care to help keep outdoor spaces tidy, accessible and well-maintained throughout the growing season.

Our team is made up of mainstream staff and supported employees who work together in crews of three to four, bringing experience, enthusiasm and a genuine passion for working outdoors and in our local community.

For eligible NDIS participants, garden maintenance may be delivered under the Assistance with Household Tasks – House and/or Yard Maintenance support, including:

Regular lawn mowing and edging

Weed control and general garden care

Seasonal garden clean-ups

Clearing pathways and entryways to maintain safe access

General yard maintenance

Whether it’s ongoing lawn care or getting a yard ready for spring, our team can tailor a maintenance schedule to suit the property and participant’s needs.

Get ahead of the spring growth and talk to the Zapti team about Garden Maintenance 6882 6720

Each financial year, Zapti reviews contractor pricing to ensure trade services remain competitive, accountable and aligned with current market rates.

Using industry and market resources including CoreLogic, Rawlinsons, HIA and hipages, contractor rates are benchmarked against market averages across the regions we service.

Our FY26 benchmarking identified average savings of approximately 10% across contractor pricing, demonstrating the value of actively reviewing and managing our contractor network.

Beyond hourly rates, Zapti’s procurement model delivers additional value by minimising call-out fees, which can add approximately $200 to individual jobs.

The result: competitive trade rates, fewer unnecessary call-out costs and consistent service delivery across regional NSW.

Planning for FY27? Now is the time to review where greater value can be achieved across your maintenance program. Speak with our General Manager, James Cardiff, on 0417 848 019 to explore how Zapti’s managed procurement model can help reduce costs, streamline contractor management and improve overall value.

Zapti is proud to announce the launch of its new Artificial Intelligence (AI) workflow assistant, designed to enhance the way maintenance requests and operational processes are managed across the organisation.

Integrated within Zapti’s workflow management platform, the AI assistant has been developed to support faster response times, improve communication and streamline the delivery of maintenance services for clients across regional New South Wales.

The new technology assists with administrative and operational tasks, helping to reduce manual processes, improve consistency and provide greater visibility across maintenance workflows.

General Manager James Cardiff said the implementation reflects Zapti’s commitment to innovation and continuous improvement

“As our operations continue to grow, we’re focused on investing in technology that helps our team work smarter, improves the customer experience and supports better outcomes for the communities we serve.”

The AI workflow assistant forms part of Zapti’s broader commitment to digital innovation and operational excellence.

By incorporating artificial intelligence into everyday processes, Zapti is creating new opportunities to improve efficiency, strengthen communication and support informed decision-making across its service delivery operations.

The launch represents another milestone in Zapti’s ongoing growth and reinforces the organisation’s commitment to delivering responsive, reliable and forward-thinking maintenance solutions across regional Australia.

Hello Zapti Partners and Community,

I am absolutely thrilled to introduce myself as the new General Manager of Zapti.

Growing Our Footprint

It has been an exciting, fast-paced start to my time here. One of the highlights has been leading Zapti’s expansion into brand-new locations. I am proud to share that we are officially extending our reach and services into Tamworth, Wagga Wagga, and Queanbeyan, allowing us to support even more communities.

Our Dedicated Team

Since my very first day, I have been deeply impressed by the sheer dedication of our team. Their commitment to providing bespoke building solutions for our participants and Children and Young People (CYPs) is second to none.

What truly sets this team apart is their flexibility. Whenever they attend a site, they show immense respect and adaptability, working closely with the person living at the residence to ensure their comfort and peace of mind. It’s person-centred care in action, and it’s wonderful to watch.

Looking Forward

Over the coming months, I am eager to get out on the ground much more and meet our talented tradespeople, partners and valued customers. Thank you for the warm welcome to date, and I look forward to talking to you in person.

Reflecting on an extraordinary year alongside the dedicated team, at Zapti.

Our operational volume has experienced remarkable growth across all service areas, with the team now successfully actioning over 350 maintenance jobs each month.

Since the launch of our Minor NDIS Home Modification service in July 2023, the response has been exceptionally positive, prompting the team to extend this service throughout Regional, NSW.

Furthermore, Zapti has achieved an impressive 35% increase in operational revenue compared to the previous year. Our strategic path is crystal – clear, we are passionate about what we do and remain committed to being the preferred provider of not-for-profit facility management services in NSW.

A heartfelt appreciation for the exceptional Zapti team, who consistently go above and beyond, ensuring individuals with disabilities have a secure and comfortable home they truly love!

– Brandan Weeks

Behind the Scenes

A Day in the Life of Zaptis Operational Coordinator.

Our Operational Coordinator at Zapti, Sarah Rapley, is the epitome of efficiency and dedication in her role. With a keen eye for detail and a passion for making a difference, Sarah manages Operations which includes New Business Development, Minor NDIS Home Modifications and Marketing with precision and care. Let’s take a closer look at a typical day in her busy schedule.

Sarah starts her day bright and early, ensuring she has ample time to prepare for the day ahead. Clear communication is key in her role, and she ensures that everyone is kept up to date on the progress of NDIS Modifications.

Sarah gathers with her team to discuss ongoing projects and allocate resources effectively. As the operational coordinator, she plays a crucial role in ensuring that each modification is executed seamlessly, meeting the unique needs of every client.

Throughout the day, Sarah meets with clients to discuss requirements and potential modifications to participants’ homes. She listens attentively to their needs and provides expert advice, guiding them through the process.

Sarah tackles administrative tasks, such as updating client records, completing paperwork, and liaising with external suppliers. Her meticulous attention to detail ensures that every aspect of the modification process is handled efficiently and accurately.

As the end of the day approaches, Sarah conducts final checks on upcoming modifications, ensuring that all materials and resources are in place for the next day’s work. She takes pride in her ability to deliver results on time and within budget, exceeding the expectations of her clients and colleagues alike.

Designed to assist disability providers in streamlining the process of participant intake and transition into a new home.

Our Property Coordinator will take the hassle away from our customers by providing a one-stop shop for all their property establishment needs. With this service, providers can focus on offering person-centred care to their participants, while Zapti takes care of the property establishment process.

Our team has access to a large range of product suppliers, ensuring that only quality, sustainable and value-for-money products are used when completing a property establishment.

We understand that every property establishment project is unique, and we work closely with service providers to tailor our service to their participant’s specific needs. Our goal is to provide a seamless and stress-free property establishment process for our clients, and we go above and beyond to achieve this. Contact the Zapti team today.

A day in the life of our Property Coordinator, Michelle

Michelle plays a pivotal role in our organisation, working tirelessly to ensure that our client’s property needs are met efficiently and to the highest standards. Join us as we walk through a typical day in Michelle’s shoes.

Michelle’s day kicks off early. Her first task is to work closely with one of our clients in Bathurst who is looking for a Support Independent Living (SIL) property. She begins by diligently reviewing the client’s preferences and requirements. Armed with a strong understanding of their needs, Michelle contacts real estate agents in the Bathurst area to source potential properties. Her goal is to ensure that the client finds a home that perfectly suits their desires and budget.

Michelle engages in in-depth conversations with real estate agents. These professionals have their fingers on the pulse of the property market, and Michelle values their insights. She discusses current market trends, recent transactions, and the specifics of the client’s case. This open dialogue with real estate experts is crucial for securing the best possible property for Zapti’s clients.

After a productive lunch break, Michelle shifts her focus to negotiations. Her next task is to collaborate with suppliers to source high-quality furnishings for Zapti’s clients. Whether it’s robust material sofas, modern kitchen appliances, or trendy decor items, Michelle knows that attention to detail is the key to creating a gorgeous safe living space. She’s an adept negotiator, ensuring that our clients get the best value while maintaining our commitment to quality.

As the day progresses, Michelle packs her car with a carefully curated selection of furnishings and decorative pieces. Her destination? Dubbo, where she’s overseeing the final styling of a property.. Michelle understands that proper staging can make all the difference in a participant’s life and the way they access their home. She meticulously arranges every detail, ensuring that the property exudes an inviting atmosphere, making it irresistible to prospective residents.

Stay tuned for more behind-the-scenes glimpses into the world of Zapti, and don’t hesitate to reach out to us if you have any questions or property needs of your own.

Contractor of the Month

We’re thrilled to announce our Contractor of the Month for October, and it’s none other than Advanced Electrical.

For an impressive 8 years +, Advanced Electrical has been an integral part of our team, bringing their expertise and dedication to every project.

With Advanced Electrical by our side, we’ve been able to achieve incredible milestones and deliver high-quality results on every project. Their professionalism, reliability and innovative solutions continue to impress us day after day.

Thank you, for being an outstanding partner and for helping us light up the path to success!

Let’s give a big round of applause to Advanced Electrical for their exceptional service and for being our Contractor of the Month!